Last Updated: January 26, 2025
1. Information We Collect
ParX collects information to provide and improve our services:
Personal Information
- Name, email address, phone number
- Date of birth (for age verification)
- Payment information (credit card details)
- Physical address
Usage Information
- Booking history and session data
- Bay access logs and timestamps
- Equipment usage and performance analytics
- Mobile app activity and preferences
Technical Information
- Device information and operating system
- IP address and location data
- Browser type and version
- App usage statistics and crash reports
2. How We Use Your Information
- Process bookings and payments
- Manage membership accounts and subscriptions
- Control facility access and security
- Provide customer support
- Send booking confirmations and receipts
- Improve our services and user experience
- Send promotional communications (with consent)
- Comply with legal obligations
- Prevent fraud and ensure facility safety
3. Information Sharing
ParX does not sell your personal information. We share data only:
- With payment processors (Stripe) to process transactions
- With service providers who assist in operations
- When required by law or legal process
- To protect rights, property, or safety of ParX, users, or others
- With your explicit consent
4. Data Security
We implement industry-standard security measures to protect your information, including encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but strive to protect your data using reasonable measures.
5. Video Surveillance
ParX facilities are monitored by 24/7 video surveillance for safety and security purposes. Video footage is stored securely and accessed only for security incidents, investigations, or legal compliance. Footage is retained for 30 days unless required for ongoing investigations.
6. Cookies and Tracking
Our website and mobile app use cookies and similar technologies to enhance user experience, analyze usage patterns, and provide personalized content. You can control cookie preferences through your browser or device settings.
7. Children's Privacy
ParX does not knowingly collect information from children under 13 without parental consent. Junior memberships for users under 18 require parent or guardian approval. Parents may review, modify, or delete their child's information by contacting us.
8. Your Privacy Rights
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data (subject to legal requirements)
- Opt-out of marketing communications
- Export your data in a portable format
To exercise these rights, contact us at privacy@parxgolf.com
9. Data Retention
We retain your information for as long as your account is active or as needed to provide services. After account closure, we retain certain data for legal, tax, and business purposes as required by law (typically 7 years for financial records).
10. Third-Party Links
Our services may contain links to third-party websites or services. ParX is not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.
11. California Privacy Rights
California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, request deletion, and opt-out of data sales (which we do not engage in). Contact us to exercise CCPA rights.
12. Changes to This Policy
We may update this Privacy Policy periodically. Material changes will be communicated via email or app notification. Your continued use of services after changes constitutes acceptance of the updated policy.
13. Contact Us
For privacy-related questions or to exercise your rights, contact:
Email: privacy@parxgolf.com
Phone: (704) 555-1234
Address: 7128 Matthews Mint Hill Rd, Charlotte, NC 28227